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Accessibility - returning phone calls

Probably the number one reason our customers prefer us to other services is accessibility. Part of that is simply returning phone calls. We wish we could answer every call 24 hours per day like the big companies. But what we lack in round-the-clock work hours we make up for in face-to-face service. We're not an international call center. We're a local business. But we do return our phone calls within 24 hours, and we even make house calls.